Privacy Policy

The following information is provided by Susie Hetherington to enable our online visitors to be advised of our Privacy Policy. By visiting, you are accepting and consenting to the elements covered in this Privacy Policy.

Please note, if you are under 18, we require that you inform a parent or guardian about Susie Hetherington's Privacy Policy, as well as requiring their consent to the Privacy Policy before placing an order with Susie Hetherington. This policy applies directly to, but not to other websites selling Susie Hetherington products.

What personal information may be collected and how:
Susie Hetherington collects personal information in several ways directly from online visitors when they place an order. This includes holding personal information including your name, email address, phone numbers, home address, shipping address and credit card billing address so that we can process and fulfil your orders. Credit card details are entered directly into our Shopify payment system and are neither transmitted nor held on Susie Hetherington accounting systems. These details will be directly inputted into our Shopify payment system and therefore will not be stored by us. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number and e-mail address. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

We also collect email addresses and names when you sign up for the Susie Hetherington mailing list. We will not share this information and recipients can unsubscribe at any time by following the link in the emails they receive.

Other information we collect through our services:
As a visitor to our website, we may collect non-personal data about use of our site, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.

Information about cookies:
Cookies are small files saved in your web browser and used on this web site for things like keeping track of the contents of your shopping cart, enhancing the navigation menus and to save your delivery addresses. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

How this information may be used, including 3rd parties it may be shared with:
Susie Hetherington may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

Safeguarding your personally identifiable information:
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.

Where and how to ask questions or file complaints:
If you require further information about our Privacy Policy, please contact us.

Your consent:
By visiting, you are accepting and consenting to the practices described in this Privacy Policy.