Terms & Conditions

This website is run by Susie Hetherington and any user of the website or services on offer do so under the acceptance of the terms and conditions described here. Please read carefully before you proceed and get in touch if you have any further queries.

This store is hosted by Shopify, who provide the e-commerce platform from which we provide products and services to you. Shopify uses the payment system 'Shopify Payments'. Payment can also be made via Paypal. Payment is deducted when we process your order. If your payment cannot be authorised for any reason we will tell you. Your ordered goods will only be dispatched when your payment has been processed successfully.

Susie Hetherington reserves the right to alter prices at any time, in either direction. Susie is not currently VAT registered but reserve the right to introduce VAT to the store if registered in the future. Any price changes will be confirmed to you at the time of ordering.

Order Confirmation
Once you have placed an order you will receive an email to confirm it. Please keep this email so we can refer to it in any future correspondence regarding your order. If you do not receive this email please get in touch so that we can check your order has been placed successfully.

Availability of Goods
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

Cookies are small files saved in your web browser and used on this web site for things like keeping track of the contents of your shopping trolley, enhancing the navigation menus and to save your delivery addresses. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Deliveries in the UK will be made by the Post Office Royal Mail or courier, and a signature may be required on delivery.

Due to the fact Susie Hetherington fabrics are printed to order, they are non-refundable unless they are faulty. Please be sure to check your fabrics upon delivery and before they are cut. Fabrics that are cut cannot be returned. Faulty fabrics may need to be sent back to the printer to be inspected, but then an exchange can be arranged if a fault is found.

Orders of other goods can be returned if you are unhappy within reason. Please contact Susie Hetherington in advance to discuss, and on agreement regarding how to proceed, please send the items back (unused and undamaged) within 28 days, and we will refund or replace them. Please note this does not apply to print-to-order fabrics which cannot be returned unless faulty (see above). Refunds will be made via the same method of payment used to purchase the goods once we receive the goods back from you.

Postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except where an item is faulty or the delivered order is incorrect.

If you are not able to return the goods in a perfect condition then we may need to charge you for any reduction in value of the goods as a result.

Please return goods with a proof of postage certificate as you will be responsible for all returned goods until they arrive with us. Please email in advance and we will provide you with the postal address needed.

While every effort has been made to show items accurately on this website, slight variations may occur, and with fabric we would always recommend you request a sample before making an order if colour precision is a priority. The calibration of your screen may effect the look of colours you are viewing on this website. Also we ask for your understanding that printing on a natural linen union can mean that slight colour variations are possible between samples and final orders of fabric, if the base cloth batch has been swapped in the interim. These differences will be slight but cannot be avoided when using a cloth of natural fibres, which will, by their nature, vary from roll to roll.

Colour and Dimensions
Throughout this website we list dimensions of the pattern repeats used. Please get in touch if more clarification on a specific pattern is required. Measurements quoted are approximate.

As mentioned above, with our Soft Furnishing fabric there is a possibility that the shade or weave of the linen roll might vary slightly from batch to batch due to the natural qualities of linen. More information on things to consider before ordering fabric can be found on our Important Information page.

All rights, including copyright, for this website are owned by or licensed to Susie Hetherington. Any use of this website, its images or content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Susie Hetherington. No Susie Hetherington design can be used or copied; this would be a breach of copyright.